Subscriber Resource Center

Accessing Your Mobile Tickets

• Visit www.playhousesquare.org/myticketsand log in to your online account.
  • You must have a Playhouse Square account to access your tickets. If you do not, you'll need to create an account. You can do this online, call 216-377-2240 or email mobiletickethelp@playhousesquare.org for help.
• Swipe to view all tickets and check details like date and seat. (Please note that your tickets will show up in date order. If you have parking, that will show up first and you'll need to scroll to find your show tickets.)
• Stay signed in for quicker access, or add the web app to your home screen (instructions appear the first time you log in).
• Wallet Support: Tickets can be added to Apple Wallet from within your Playhouse Square Web App. This option is not available for Google or other wallets at this time. Click here for more details on how to use this new option.
• You can also open tickets from your confirmation email:
  • On a computer: scan the QR code with your phone.
  • On your phone: tap View Tickets.
• Ticket Transferring: The recipient of the transfer must have their own account to receive digital tickets. Please see detailed directions here for how this is done.
• Plan Ahead: Arrive early for Will Call pickup or account verification.

For detailed instructions on managing your digital tickets, visit the Playhouse Square's Mobile Ticket Delivery page.

If you have trouble accessing your Playhouse Square account call Playhouse Square's mobile assistance line at  216-377-2240. Please note: Great Lakes Theater cannot assist with Playhouse Square account issues.

Watch the video below for a full step-by-step tutorial.

Exchanging Tickets and Redeeming Vouchers

You can exchange tickets or redeem Flex and Folio Pass vouchers for all Great Lakes Theater performances.

To exchange your tickets, you can use our convenient online form. Please read through our subscriber ticket exchange policy below for all the details you need regarding any subscription ticket exchanges. 

Our Subscriber Ticket Exchange Policy

• You can make one FREE exchange for each production of the season without a handling fee.  A $2.00 per ticket handling fee will apply to each additional ticket exchange.
• All ticket exchanges must be made at least 48 hours before the originally scheduled performance. Exchange your tickets for all weekend performances by noon on the Friday before your original performance date. 
• You can only exchange tickets from one performance to another within the same production.  
• You cannot exchange tickets for past performance dates. 
• If you exchange tickets for performance dates/times not included in your subscription package, you will be charged the difference between your subscription ticket price and the regular single ticket price for the new performance, discounted by $5.00.
• When exchanging your tickets, we cannot guarantee the availability of parking in the Hanna Theatre or Playhouse Square garages.
• Exchanges are subject to seating availability.

Redeeming Vouchers

We recommend redeeming Flex and Folio Pass vouchers in advance of your preferred performance. You can also redeem Flex and Folio Pass vouchers at the Playhouse Square or Hanna Theatre Ticket Offices, based on the performance venue of your production. Day/night of performance redemption is subject to seating availability.

Youth Ticket Policy Reminder

Both digital and physical youth subscription and single tickets are held at Will Call and will be distributed on the night of your performance upon age verification with a valid ID or confirmation by a parent or guardian.

Our Sales Policy

All ticket sales are final. There are no refunds unless Great Lakes Theater cancels a performance. (Should a cancellation occur, notification and ticketing options will be sent via email as soon as possible before the affected performance.) Plays, players, directors, and dates are subject to change. We do not provide refunds for inclement weather. 

If you cannot use your tickets, we can issue you a tax credit. You must notify us of your ticket donation 48 hours prior to your performance. Tax credits can be issued through the Great Lakes Theater subscription office only. Contact our office via the info on the reverse of this card.

Contact Us

Email