Visitor Health & Safety FAQs

Visitor Health & Safety FAQs

Updated 3.7.22

As a resident company of Playhouse Square, we will be following the policies and protocols laid out for all guests based on Playhouse Square's Healthy Together guidelines.

What is your vaccination policy?

Vaccinations are strongly recommended. As we approach a lower rate of COVID-19 transmission in Cuyahoga County per the CDC, vaccinations are strongly recommended but not required for guests at Playhouse Square effective February 18, 2022.

What is your mask policy?

Audience members may choose whether to wear a mask at Playhouse Square, although there may be exceptions required by certain artists or productions. We ask that all audience members be respectful of one another's choices.

What is your sick policy?

Ticket holders who have been exposed to COVID-19 and/or are experiencing symptoms are asked to remain at home.

Please know that your Great Lakes Theater ticket purchases remain 100% guaranteed against pandemic-related changes. We remain flexible in our ticketing options and strive to provide customer service of the highest quality. Should your plans change, please contact us to discuss your options:

• For subscribers: Contact Marilyn Niksa by calling (216) 453-4458 or via email at mniksa@greatlakestheater.org.
• For single ticket purchasers: Contact us online.

What can I expect when I arrive at the theatre?

Per Playhouse Square's Healthy Together guidelines, the following precautions will be in place:

Cashless Transactions: All transactions inside the theaters will be cashless. All food and beverage purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. Cash accepted at all merchandise and souvenir locations.

Air Quality: Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization, which is known to reduce risk from COVID-19, has been installed in our HVAC system. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.

Enhanced Cleaning: We are following enhanced cleaning and strict disinfection protocols.

Clean Hands: We have hand sanitizer available in the theaters and encourage guests to wash their hands frequently.

Seating: All engagements will be ticketed up to full capacity.

What are my ticketing options?

Please consider digital ticket delivery for an easy, touch-free experience. However, paper tickets will still be available. As a reminder, all guests must have a ticket.

These guidelines are subject to change, so please check back often and before your visit to Great Lakes Theater or other venues within Playhouse Square for the latest updates.