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As a resident company of Playhouse Square, we will be following the policies and protocols laid out for all guests based on Playhouse Square's Healthy Together guidelines.
All audience members must be fully vaccinated against COVID-19.
Masks are required for all individuals in all areas of Playhouse Square, including the Hanna Theatre and Mimi Ohio Theatres where Great Lakes Theater performs.
Ticket holders who have been exposed to COVID-19 and/or are experiencing symptoms are asked to remain at home.
Please know that your Great Lakes Theater ticket purchases remain 100% guaranteed against pandemic-related changes. We remain flexible in our ticketing options and strive to provide customer service of the highest quality. Should your plans change, please contact us to discuss your options:
Per Playhouse Square's Healthy Together guidelines, the following precautions will be in place:
Cashless Transactions: All transactions inside the theaters will be cashless. All food and beverage purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. Cash accepted at all merchandise and souvenir locations.
Air Quality: Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization, which is known to reduce risk from COVID-19, has been installed in our HVAC system. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.
Enhanced Cleaning: We are following enhanced cleaning and strict disinfection protocols.
Clean Hands: We have hand sanitizer available in the theaters and encourage guests to wash their hands frequently.
Seating: All engagements will be ticketed up to full capacity.
Please consider digital ticket delivery for an easy, touch-free experience. However, paper tickets will still be available. As a reminder, all guests must have a ticket.
These guidelines are subject to change, so please check back often and before your visit to Great Lakes Theater or other venues within Playhouse Square for the latest updates.
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